1. Operator and scope
The operator and contracting party for direct bookings of both villas is ŠVARC PROJECT MANAGEMENT d.o.o., Škuncini stani – Samorašnji 100, 53291 Novalja, Croatia, OIB 05942749080, VAT registered. Billing contact: racun@svarc.hr.
For Buqez Villa 22, availability and price are checked again through Avantio immediately before payment. Once payment is received, the owner promptly records the dates manually in Avantio as an owner booking.
2. Formation of a booking
For Buqez Villa 22, after availability and price are checked, we send a booking summary, payment details and these terms; once payment is received, the owner records the dates manually in Avantio. A Terra Park Villa 168 enquiry is non-binding and the owner must first approve availability and the final price. The dates are confirmed when the required payment is received.
Guests are responsible for the accuracy of their contact details, dates, number of guests and other order information. The version of these terms attached to the booking summary applies to that booking.
3. Price, payment and refundable security deposit
When accommodation is paid by card, the security deposit is charged in the same online payment as a separate item. When accommodation is paid by bank transfer, the security deposit is paid separately by card. The operator records it separately from accommodation revenue.
After check-out and inspection, the manager initiates a full refund to the original card, normally within 48 hours. Bank processing can take longer. Only reasonable, evidenced guest-caused costs may be retained, including damage, missing items, extraordinary cleaning beyond normal use or guest-caused resort charges. The guest receives the calculation and reason, and the balance is refunded to the original card. Any retained amount is referred to the operator’s accountant for the appropriate accounting and tax treatment.
The payment request sent from racun@svarc.hr is not a tax invoice. The accountant issues the appropriate accommodation tax document after payment is received. The security-deposit requirement applies only when stated in the offer and terms delivered before the booking was confirmed.
- Guests may choose a 30% deposit due within 48 hours and the remaining 70% due 30 days before arrival.
- Alternatively, guests may pay 100% of the stay price at once within the period stated in the payment request.
- Bookings made less than 30 days before arrival must be paid in full.
- The offer, online payment and bank transfer to IBAN HR5424840081135456836 are issued exclusively in EUR.
- Direct Villa 168 bookings include a refundable security deposit of EUR 300. It is a separate line in the offer and payment breakdown and is not part of the accommodation price.
3a. Pets
Every pet must be declared in the enquiry. A fee of EUR 25 is charged for each pet and each night of the stay; it is shown separately in the offer and forms part of the total stay price.
4. Cancellation and date changes
One date change is free when requested at least 60 days before arrival, subject to availability and any price difference. The fourteen-day withdrawal right does not apply to accommodation booked for specific dates.
- 61 days or more before arrival: 10% of the stay price.
- 31–60 days: 30%.
- 15–30 days: 60%.
- 0–14 days or no-show: 100%.
5. Stay and liability
Guests must follow resort rules, villa capacity and arrival instructions and are responsible for damage caused by them or members of their party. The operator is not liable for resort-service restrictions, weather or circumstances outside its reasonable control.
If the operator cannot provide the accommodation, it will offer a comparable alternative or refund payments received for the unavailable service.
6. Complaints and governing law
Please report a complaint without undue delay to racun@svarc.hr, preferably during the stay so it can be remedied. We reply to written complaints within 15 days of receipt.
The contract is governed by Croatian law without limiting mandatory consumer rights under applicable law.